Revvyn is in private preview. No service-level commitment applies during the private preview — no uptime percentage, support response time, incident-response time, recovery time or service credit is committed to any customer yet. The engineering targets below are internal, not contractual guarantees.
No service-level commitment applies during the private preview. No uptime percentage or service credit is committed.
| Metric | Internal target |
|---|---|
| Pipeline p50 | < 300ms |
| Pipeline p95 | < 500ms |
| Pipeline p99 | < 2,000ms |
| API response (non-pipeline) | < 100ms |
No service-level commitment applies during the private preview. Support is best-effort by email (daniel@revvyn.com).
Audit trail: a 7-year retention target is stamped on each record at write; automated deletion after 7 years is not yet implemented (SOC 2 retention guidance not yet certified).
Payment records: the same 7-year retention target; automated deletion not yet implemented.
API logs: 90 days.
No service-level commitment applies during the private preview.
No recovery-time commitment applies during the private preview.
Database: PostgreSQL 16 with continuous WAL archiving.
Region: Frankfurt, EU (eu-central-1).
Backups: Automated daily, point-in-time recovery.
All data stored and processed in Frankfurt, Germany (EU). No data leaves the EU unless explicitly requested by the customer for cross-region deployment.
Questions? daniel@revvyn.com